Why is iTunes so user-unfriendly? Does Apple plan on designing a more user friendly software iTools?
iTunes is designed by the Apple Inc, targeting the advanced user community. This is targeting strategy used by the Apple Inc, to retain a certain group of high end customers with their products.
But due to this, most of the ordinary users suffer a lot. iTunes interface simply too complicated for them to learn and handle. This is why most of the iTunes alternatives are very popular. But Apple’s main intention of designing iTunes is for it to perform as a media store and it is very much successful in providing purchasable music to people. Therefore, they would not worry about the popularity of the interface among the users to redesign it or to introduce a new application.